FAQs
1. What are magical letters?
Our magical letters are beautifully designed, personalised notes for children, written by enchanting characters such as fairies, dragons, and woodland creatures. They bring joy, encouragement, and a sprinkle of wonder to little ones' lives.
2. How do I order a letter?
Ordering is easy! Visit our website, select your chosen letter theme, fill out the personalisation details, and leave the rest to us. We’ll ensure your magical letter is crafted with care and delivered promptly.
3. Can I customise the letter?
Absolutely! You can add your child’s name, a special ps message, or any additional details to make the letter truly unique and meaningful.
4. What age are the letters suitable for?
Our letters are perfect for children aged 3 to 10, although a beautiful keepsake for younger children. They’re also a delightful surprise for anyone young at heart who loves magic and whimsy!
5. How long does it take to receive a letter?
We aim to process and ship letters within 3-5 business days. Delivery times may vary depending on your location, so please allow extra time during peak holiday seasons.
6. Do you ship internationally?
Not yet, but we plan to. Keep an eye on our instagram for announcements.
7. What if my letter arrives damaged?
We take great care in packaging our magical letters. However, if your letter arrives damaged, please contact us within 7 days of receiving it, and we’ll gladly arrange a replacement.
8. Can I return or cancel my order?
As our letters are personalised, we are unable to accept returns. Please double-check your order details before confirming. If you need to make changes, contact us as soon as possible.
9. Can I track my order?
Yes, you will receive a tracking number once your letter has been shipped, so you can follow its journey to your doorstep.
10. How do I contact customer support?
For any questions or assistance, please email us at magic@wishfulwordsco.com.au or reach out through our contact form on the website. We’re always happy to help.
11. Can I send a letter as a gift to another child?
Yes, you can! Simply provide the recipient's details, including their name and address, during checkout, and we'll ensure the magical letter is delivered straight to them.
12. Are the letters handwritten or printed?
Our letters are carefully designed and printed with an enchanting handwritten-style font to make them feel extra special and magical.
13. Can I request a specific delivery date?
While we can’t guarantee a specific delivery date due to postal service variability, we recommend ordering early if you have a special occasion in mind.
14. Are there different themes or characters available?
Yes, we offer a variety of magical themes, including fairies, dragons, mermaids, dinosaurs, woodland creatures, and seasonal favourites like the Easter Bunny and Santa Claus.
15. Can I order multiple letters at once?
Absolutely! You can order multiple letters for siblings or friends in a single order. Each letter can be personalised individually.
16. Are there any discounts for bulk orders?
Yes, we offer special rates for bulk orders. Please contact us for details if you’re ordering for a school or special event.
17. What materials are used for the letters?
Our letters are printed on premium-quality linen paper with gold foiled stars. Each letter will have bio glitter on the page to make them truly magical & sparkly.
18. Do you offer letters for special occasions?
Yes, in addition to holiday-themed letters, we offer ones for milestones like starting school, losing a tooth, or birthdays.
19. How is the letter packaged?
Each letter is carefully placed in a beautifully designed envelope, sealed with a magical touch, and delivered with care to ensure an exciting unboxing experience. We use up-market Japanese invitation stock with a feel of some of the world’s finest linen fabrics, with the embossed pattern being like close-woven cotton cloth. The paper shines so much under light, we can’t wait for you to see the sparkle.
20. Can I request a custom theme or character?
We love to make dreams come true! Contact us to discuss custom letter options, and we’ll do our best to accommodate your request.